1. Warranty Claim Procedure

If the claimed product is in warranty as attachment stated, customer need to provide the full 4 documents required (attachment stated) to Senbe, then Senbe will check and sign back the analysis report with preliminary solution."

Customer will need to send back required quantity of defective product for inspection.

Senbe will finish the inspection and confirm a final warranty solution within 7 working days upon receiving the defective product.

Senbe fulfill the solution within the stipulated time.

2. Warranty Way

For any product satisfied with the aboved warranty terms, Senbe will, at its own discretion, repair or replace the product or the defective part thereof.

If Senbe chooses to replace the product but unable to do so because it has been improved, discontinued or not available, Senbe will replace it with a comparable product based on negotiation with customer. Senbe reserves the right to use new, reconditioned or repaired products or parts for any repair or replacement. Please note that the replacement products may differ from the original product due to technical improvement especially in color and brightness."

3. About Freight

The shipping charge for the returned product will be prepaid (at the cost of the purchaser). After inspection, if the returned product proved to be within warranty terms, Senbe will reimburse the shipping charge and deduct it from futuer orders;"

Senbe will bear the shipping charge of replacement or repaired product sent to customer, and select the shipping way.

4. About Refund

            This warranty claim do not provide any refund, but if customer refuse to replace or repair, then he may, at its own discretion, require to deduct the original price of defective product or part from future orders.